CUSTOMER EXPERIENCE
Incident management
Receive, manage and monitor incidents reported by your customers through cloud-based ticketing solutions. Whether it is to gain a 360º view of a customer or to implement an efficient and optimised after-sales service, cloud-based ticketing systems are the best way to boost your customer support team. Recognise the value of market-leading solutions, such as SAP Service Cloud and Salesforce Service Cloud, and our expertise, in order to realise their full potential.
You can escalate claims, monitor response times, record registered products, manage warranties and contracts, and process this data using our own analytical tools.
We can take care of implementation, maintenance, custom developments, process optimisation, and integration with other management systems within a company’s ecosystem.
Solutions for your company
Discover how our expertise, experience in the sector, and personal product development enable us to adapt to the unique needs of your business.
FEEL2SALES
Obtain feedback directly from end-consumers by including QR codes on the product label.
SAP Cloud for Customer
An advanced technological solution designed to optimise the sales force and improve customer lifecycle management.
Salesforce
Oreka IT is a Salesforce Consulting Partner in consulting and implementation services for products such as Sales & Service.
Request a demo
Find out how our solutions can transform your business! Schedule a demo and our experts will guide you through any products you may be interested in.
FAQ´S
What types of incident management systems are there?
SAP Service Cloud and Salesforce Service Cloud incident management and support systems will enable you to improve your reaction capacity.
What is Salesforce Service Cloud?
Salesforce Service Cloud is a leading customer service management platform in the CRM industry. It is designed to help companies support their customers by providing tools to manage and resolve service cases more efficiently in the cloud. Its functionalities allow companies to improve the customer experience, optimise the work of employees and offer personalised services.
What is SAP Service Cloud?
SAP Service Cloud is a cutting-edge cloud-based software solution designed and revamped to improve customer service management. It offers advanced tools to optimise the customer experience, with capabilities such as omni-channel support, case management, artificial intelligence automation and real-time analytics.
