SAP Customer Experience
SAP Cloud for Customer
This is an advanced technological solution designed to optimise the sales force of companies and improve their customer lifecycle management. It is a cloud-based product that includes the most advanced sales conversion functionalities on the market and it can be integrated with many types of platforms and on-premise systems.
As a SAP Gold Partner, we highlight SAP Cloud for Customer as a comprehensive solution that enables companies to not only capture leads efficiently, but also to manage long-term customer relationships, improving the effectiveness of every business interaction.
It is primarily aimed at sales departments and teams responsible for managing customers, opportunities, sales closures and after-sales services. But it is also a useful tool for professionals trying to attract new clients or maintain business relationships.
SAP Sales Cloud
01
Process automation and tracking
Facilitates automation of routine tasks, freeing up time for sales teams. It also provides a detailed follow-up of actions.
02
Comprehensive management of quotations, orders and contracts
Centralised and simplified creation, tracking and modification of key documents for the sales cycle.
03
Global customer database management
Consolidates customer information on a single platform, ensuring real-time accessibility and updates.
04
Contact, lead and opportunity management
Offers specific functionalities for identifying, registering and following up new business opportunities.
05
Sales campaigns
Allows you to plan, execute and evaluate sales campaigns, maximising their impact on the market.
06
Real-time analytics
Provides immediate data and reports, so that decisions can be based on up-to-date information.
SAP Service Cloud
This customer service software brings together points of contact across multiple channels on a single platform, ensuring consistency. The dashboard provides access to the data needed to optimise interaction and resolve issues upon first contact with a customer. In addition, the ticket management function facilitates the handling of requests, and the intelligent technologies automate sorting and support, providing suggestions and analysis.
01
Artificial intelligence for customer service
Integrated artificial intelligence tools can help you increase productivity, reduce costs and improve customer satisfaction.
02
Customer service agility
You will be able to adapt your customer support services quickly when needed, and to adapt to different situations.
03
Team expertise
By having the necessary information and expertise readily available, your customer service team will be better equipped to improve first-contact resolution rates and, therefore, increase customer satisfaction.
04
Centralised design
Having the necessary support, information and tools in place enables customer service issues to be resolved quickly and efficiently, helping to build long-lasting relationships.
