InServices
An application for registering interventions that simplifies work and is directly synchronised with SAP Business One.
InServices is an App developed by Oreka IT that optimises the work of operators, facilitating the registration of interventions and improving the management of daily operations.
It allows operators to define service windows according to the requirements of each task and to update the status of interventions in real time, improving communication between operators and supervisors. This speeds up response times, increases efficiency, and improves customer satisfaction, as accurate and up-to-date information will be readily available.
Advantages
01
Available for iOS and Android, InServices is a mobile App for easy and intuitive, hassle-free use, fully integrated with SAP Business One.
02
It facilitates productive tasks by allowing the tracking of production progress for orders and the consumption of materials deployed to complete those orders.
03
It provides a real-time view of the status of requested services, thus improving and optimising customer service.
04
It facilitates the recording of expenses incurred by employees in their interventions, such as per diems, hotels, parking, etc..
What benefits will your company enjoy?
- Technicians can record interventions on a mobile device, including materials consumed and mileage, via voice notes or photographs. Registration on a mobile device is simple and the information is updated directly onto SAP Business One, with the customer’s signature indicating acceptance of the implemented intervention.
- You can view attached documents linked to activities, ensuring that you have access to the information needed to carry out the assigned intervention at all times.
- It allows users to manage their own timetables, facilitating contact with customers and simplifying administrative tasks in the ERP.
- Simplifies the submission of delivery notes to customers by e-mail.
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