AREA OF EXPERTISE
Customer experience
A company’s success depends to a large extent on its customers and target audience. This means that it is not enough to simply have a list of customers and contacts; companies should leverage information related to the entire customer lifecycle and integrate it into their ERP to gain a more comprehensive view.
Loyal customers are more beneficial and, above all, more profitable than constantly having to start the process from scratch.
Therefore, Oreka IT provides companies with digital solutions in the cloud that help them manage the entire customer lifecycle, giving them with the tools they need to build customer loyalty and maximise sales. And, as a customer relationship does not end with the sale of a product, Oreka IT also offers solutions that combine the functions of CRMs with those of after-sales services and marketing processes in the same environment.
Information, by itself, has no value if we don’t interpret and analyse it. That’s why Oreka IT will ensure that your CRM and Ticketing solutions integrate effectively with your ERP, challenging the perception that these are merely ‘satellite’ solutions.
We handle implementation, maintenance, development, and evolution to adapt the manufacturers’ standards to your business processes, as well as integrations between different systems in hybrid environments (on-premise/cloud).
Our value lies in our ability to provide the best response
We work with leading manufacturers in the market to provide you with solutions for your sales and after-sales processes.
SAP Licences
Complete solutions for business management, ERP (S/4HANA, SAP Business One), CRM (SAP CX), Data Analytics (SAP Analytic Cloud, Datasphere), Talent Management (SuccessFactors) and more.
Salesforce Licenses
A leading CRM platform for customer relationship management, sales and marketing. Scalable and flexible, with customised solutions adapted to different business needs.
Certifications
C_C4H41 · Implementation Consultant – SAP Sales Cloud
C_C4H51 · Implementation Consultant – SAP Service Cloud
C_C4H46 · Developer – SAP Sales and Service Cloud
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Solutions for improving the customer experience
We have extensive experience in the development and implementation of solutions, backed by our extensive knowledge of the business environment and the legal regulations in force.
Customer Relationship Management (CRM)
Improve sales through CRM technology solutions based on SAP and Salesforce technology.
Incident management
A cloud-based ticketing system is your best ally for managing and monitoring customers’ incidents and strengthening your customer support team.