CUSTOMER EXPERIENCE
Customer Relationship Management (CRM)
Improve your sales through CRM solutions based on SAP and Salesforce technology.
Make the most of these systems and harness all their capabilities with the help of our team of consultants specialising in this area.
Whether you are considering implementing a CRM in your business or need to optimise or adapt the one you have, Oreka IT can provide you with a technical and functional vision that will help you make the most of SAP Sales Cloud (the leading and updated SAP CRM in the cloud) and Salesforce Sales Cloud (a market leader in the CRM sector).
Manage your customer and contact database, launch effective marketing campaigns, measure and analyse conversions of leads into sales …. Basically, improve your sales force with a powerful management tool that can help you achieve your business goals.
We can take care of implementation, maintenance, custom developments, process optimisation, and integration with other management systems within a company’s ecosystem.
We have developed products that enhance the standard functionalities of these cloud software products.
Solutions for your company
Discover how our expertise, experience in the sector, and personal product development enable us to adapt to the unique needs of your business.
FEEL2SALES
Obtain feedback directly from end-consumers by including QR codes on the product label.
SAP Cloud for Customer
An advanced technological solution designed to optimise the sales force and improve customer lifecycle management.
Salesforce
Oreka IT is a Salesforce Consulting Partner in consulting and implementation services for products such as Sales & Service.
Request a demo
Find out how our solutions can transform your business! Schedule a demo and our experts will guide you through any products you may be interested in.
FAQ´S
How can I manage customer relations?
A CRM (Customer Relationship Management) system makes it easier for organisations to be in contact with both existing and potential customers. A CRM is an essential tool for decision making, optimising sales processes, generating leads and improving customer service.
What CRM tools are included in SAP?
The classic functionality of a CRM would focus on the SAP Sales Cloud functionality, although SAP has developed different cloud services that integrate natively with S/4HANA and cover the entire management of the user experience, beyond the classic features of a CRM:
– Customer Service: SAP Service Cloud.
– Marketing: SAP Marketing Cloud
– E-commerce: SAP Commerce Cloud.
– Customer Data: SAP Customer Data Cloud.
What is Salesforce and what is it used for?
Salesforce is an organisation providing cloud-based customer relationship management software that brings together all customer information on a single platform. It helps companies manage customer relationships and potential clients efficiently by streamlining different processes, increasing profitability, and helping them maintain ongoing contact with customers.
