{"id":27121,"date":"2024-11-26T15:11:08","date_gmt":"2024-11-26T14:11:08","guid":{"rendered":"http:\/\/192.168.20.3\/area-de-coneixement-experiencia-del-client\/gestio-dincidencies\/"},"modified":"2025-07-17T13:08:26","modified_gmt":"2025-07-17T11:08:26","slug":"gestio-dincidencies","status":"publish","type":"page","link":"https:\/\/orekait.com\/ca\/area-de-coneixement-experiencia-del-client\/gestio-dincidencies\/","title":{"rendered":"Gesti\u00f3 d’incid\u00e8ncies"},"content":{"rendered":"

[et_pb_section fb_built=”1″ admin_label=”imagen slide” _builder_version=”4.25.2″ _module_preset=”default” background_image=”https:\/\/orekait.com\/wp-content\/uploads\/2024\/11\/Experiencia-del-cliente.png” custom_padding=”3%||3%||true|false” global_colors_info=”{}”][et_pb_row _builder_version=”4.25.2″ _module_preset=”default” global_colors_info=”{}”][et_pb_column type=”4_4″ _builder_version=”4.25.2″ _module_preset=”default” global_colors_info=”{}”][\/et_pb_column][\/et_pb_row][\/et_pb_section][et_pb_section fb_built=”1″ admin_label=”informacion general” _builder_version=”4.25.2″ _module_preset=”default” custom_margin=”0px||0px||false|false” custom_padding=”2%||2%||true|false” global_colors_info=”{}”][et_pb_row column_structure=”2_5,3_5″ use_custom_gutter=”on” _builder_version=”4.25.2″ _module_preset=”default” width=”90%” global_colors_info=”{}”][et_pb_column type=”2_5″ _builder_version=”4.25.2″ _module_preset=”default” global_colors_info=”{}”][et_pb_text admin_label=”Texto” _builder_version=”4.25.2″ _module_preset=”default” text_font=”|300|||||||” custom_margin=”||10px||false|false” custom_padding=”||0px||false|false” global_colors_info=”{}”]<\/p>\n

EXPERI\u00c8NCIA DEL CLIENT<\/h1>\n

[\/et_pb_text][et_pb_text _builder_version=”4.25.2″ _module_preset=”default” header_font_size=”45px” header_line_height=”55px” custom_margin=”||10px||false|false” custom_padding=”||0px||false|false” global_colors_info=”{}”]<\/p>\n

Gesti\u00f3 d’incid\u00e8ncies<\/h2>\n

[\/et_pb_text][et_pb_divider show_divider=”off” _builder_version=”4.25.2″ _module_preset=”default” custom_margin=”20px||||false|false” global_colors_info=”{}”][\/et_pb_divider][et_pb_button button_url=”https:\/\/orekait.com\/ca\/demana-mes-informacio-o-sollicita-una-demo\/” url_new_window=”on” button_text=”Vull saber-ne m\u00e9s” module_class=”btn-flecha” _builder_version=”4.25.2″ _module_preset=”default” custom_button=”on” button_text_size=”16px” button_text_color=”#333333″ button_bg_color=”RGBA(255,255,255,0)” button_border_color=”#CD0B79″ button_border_radius=”50px” button_icon=”$||divi||400″ button_icon_color=”#CD0B79″ button_on_hover=”off” animation_style=”slide” animation_direction=”left” global_colors_info=”{}”][\/et_pb_button][\/et_pb_column][et_pb_column type=”3_5″ _builder_version=”4.25.2″ _module_preset=”default” global_colors_info=”{}”][et_pb_divider show_divider=”off” _builder_version=”4.25.2″ _module_preset=”default” custom_margin=”30px||||false|false” global_colors_info=”{}”][\/et_pb_divider][et_pb_text _builder_version=”4.25.2″ _module_preset=”default” width=”85%” width_tablet=”100%” width_phone=”100%” width_last_edited=”on|phone” global_colors_info=”{}”]<\/p>\n

Recep, gestiona i monitoritza les incid\u00e8ncies reportades pels teus clients mitjan\u00e7ant solucions de tiquet al n\u00favol. Ja sigui per tenir una visi\u00f3 360\u00ba del client, com enfocat a posar en marxa un servei postvenda eficient i optimitzat, els sistemes de ticketing al n\u00favol s\u00f3n el teu millor aliat per empoderar el teu equip d’atenci\u00f3 al client<\/strong>. Confia en les solucions capdavanteres del mercat, com SAP Service Cloud i Salesforce Service Cloud<\/strong>, i en la nostra experi\u00e8ncia per aprofitar tot el seu potencial. <\/p>\n

[\/et_pb_text][\/et_pb_column][\/et_pb_row][\/et_pb_section][et_pb_section fb_built=”1″ admin_label=”caracteristicas” module_id=”sub-areas” _builder_version=”4.25.2″ _module_preset=”default” custom_margin=”20px||||false|false” custom_padding=”0px||||false|false” global_colors_info=”{}”][et_pb_row column_structure=”1_2,1_2″ _builder_version=”4.25.2″ _module_preset=”default” global_colors_info=”{}”][et_pb_column type=”1_2″ _builder_version=”4.25.2″ _module_preset=”default” custom_padding=”|12%||0px|false|false” custom_padding_tablet=”|6%|||false|false” custom_padding_phone=”|0%||0px|false|false” custom_padding_last_edited=”on|phone” global_colors_info=”{}”][et_pb_blurb image_icon_background_color=”RGBA(255,255,255,0)” image=”https:\/\/orekait.com\/wp-content\/uploads\/2024\/10\/btn-berde-flecha.png” alt=”btn-berde-flecha” icon_placement=”left” image_icon_width=”55px” content_max_width_tablet=”100%” content_max_width_phone=”100%” content_max_width_last_edited=”on|phone” _builder_version=”4.25.2″ _module_preset=”default” global_colors_info=”{}”]<\/p>\n

Escala reclamacions, monitoritza temps de resposta, registra productes registrats, controla garanties i contractes i explota aquestes dades amb eines anal\u00edtiques pr\u00f2pies.<\/p>\n

[\/et_pb_blurb][\/et_pb_column][et_pb_column type=”1_2″ _builder_version=”4.25.2″ _module_preset=”default” custom_padding=”|12%||0px|false|false” custom_padding_tablet=”” custom_padding_phone=”|0%|||false|false” custom_padding_last_edited=”on|phone” global_colors_info=”{}”][et_pb_blurb image_icon_background_color=”RGBA(255,255,255,0)” image=”https:\/\/orekait.com\/wp-content\/uploads\/2024\/10\/btn-berde-flecha.png” alt=”btn-berde-flecha” icon_placement=”left” image_icon_width=”55px” content_max_width_tablet=”100%” content_max_width_phone=”100%” content_max_width_last_edited=”on|phone” _builder_version=”4.25.2″ _module_preset=”default” global_colors_info=”{}”]<\/p>\n

Abordem implantacions, manteniments, desenvolupaments a mida, optimitzaci\u00f3 de processos i integracions amb la resta de sistemes de gesti\u00f3 que formen part de l’ecosistema de la companyia.<\/p>\n

[\/et_pb_blurb][\/et_pb_column][\/et_pb_row][\/et_pb_section][et_pb_section fb_built=”1″ admin_label=”soluciones oreka it” module_id=”productes” _builder_version=”4.25.2″ _module_preset=”default” custom_margin=”0px||0px||false|false” custom_padding=”0px||0px||false|false” global_colors_info=”{}”][et_pb_row _builder_version=”4.25.2″ _module_preset=”default” global_colors_info=”{}”][et_pb_column type=”4_4″ _builder_version=”4.25.2″ _module_preset=”default” global_colors_info=”{}”][et_pb_text admin_label=”Texto” _builder_version=”4.25.2″ _module_preset=”default” width=”60%” width_tablet=”100%” width_phone=”100%” width_last_edited=”on|phone” global_colors_info=”{}”]<\/p>\n

Solucions per a la teva empresa<\/h2>\n

Descobreix com podem adaptar-nos a les necessitats del teu negoci a trav\u00e9s del nostre coneixement, experi\u00e8ncia al teu sector i producte propi desenvolupat a Oreka IT.<\/p>\n

[\/et_pb_text][\/et_pb_column][\/et_pb_row][et_pb_row column_structure=”1_3,1_3,1_3″ make_equal=”on” _builder_version=”4.25.2″ _module_preset=”default” animation_style=”slide” animation_direction=”bottom” global_colors_info=”{}”][et_pb_column type=”1_3″ _builder_version=”4.25.2″ _module_preset=”default” background_color=”#f6f6f6″ custom_padding=”6%|4%|6%|4%|true|true” border_radii=”on|15px|15px|15px|15px” border_width_all=”1px” border_color_all=”#f6f6f6″ global_colors_info=”{}”][et_pb_text _builder_version=”4.25.2″ _module_preset=”default” header_line_height=”30px” global_colors_info=”{}”]<\/p>\n

FEEL2SALES<\/h3>\n

Obtingueu el feedback directe dels consumidors finals mitjan\u00e7ant la inclusi\u00f3 de codis QR a l’etiqueta del producte.<\/p>\n

[\/et_pb_text][et_pb_button button_url=”https:\/\/orekait.com\/ca\/producte-autonom\/feel2sales-%c2%b7-feedback-mitjancant-etiquetes-qr\/” url_new_window=”on” button_text=”Veure soluci\u00f3” module_class=”btn-flecha” _builder_version=”4.25.2″ _module_preset=”default” custom_button=”on” button_text_size=”16px” button_text_color=”#333333″ button_bg_color=”RGBA(255,255,255,0)” button_border_color=”#CD0B79″ button_border_radius=”50px” button_icon=”$||divi||400″ button_icon_color=”#CD0B79″ button_on_hover=”off” locked=”off” global_colors_info=”{}”][\/et_pb_button][\/et_pb_column][et_pb_column type=”1_3″ _builder_version=”4.25.2″ _module_preset=”default” background_color=”#f6f6f6″ custom_padding=”6%|4%|6%|4%|true|true” border_radii=”on|15px|15px|15px|15px” border_width_all=”1px” border_color_all=”#f6f6f6″ global_colors_info=”{}”][et_pb_text _builder_version=”4.25.2″ _module_preset=”default” header_line_height=”30px” global_colors_info=”{}”]<\/p>\n

SAP Cloud for Customer<\/strong><\/p>\n

Soluci\u00f3 tecnol\u00f2gica avan\u00e7ada dissenyada per optimitzar la for\u00e7a de vendes i millorar la gesti\u00f3 del cicle de vida del client.<\/p>\n

[\/et_pb_text][et_pb_button button_url=”https:\/\/orekait.com\/ca\/partner-sap\/sap-customer-experience\/” url_new_window=”on” button_text=”Veure soluci\u00f3” module_class=”btn-flecha” _builder_version=”4.25.2″ _module_preset=”default” custom_button=”on” button_text_size=”16px” button_text_color=”#333333″ button_bg_color=”RGBA(255,255,255,0)” button_border_color=”#00E1BB” button_border_radius=”50px” button_icon=”$||divi||400″ button_icon_color=”#00E1BB” button_on_hover=”off” locked=”off” global_colors_info=”{}”][\/et_pb_button][\/et_pb_column][et_pb_column type=”1_3″ _builder_version=”4.25.2″ _module_preset=”default” background_color=”#f6f6f6″ custom_padding=”6%|4%|6%|4%|true|true” border_radii=”on|15px|15px|15px|15px” border_width_all=”1px” border_color_all=”#f6f6f6″ global_colors_info=”{}”][et_pb_text _builder_version=”4.25.2″ _module_preset=”default” header_line_height=”30px” global_colors_info=”{}”]<\/p>\n

Salesforce<\/strong><\/p>\n

Som Salesforce Consulting Partner en serveis de consultoria i implantaci\u00f3 en productes com Sales & Service.<\/p>\n

[\/et_pb_text][et_pb_button button_url=”https:\/\/orekait.com\/ca\/partner-salesforce\/” url_new_window=”on” button_text=”Veure soluci\u00f3” module_class=”btn-flecha” _builder_version=”4.25.2″ _module_preset=”default” custom_button=”on” button_text_size=”16px” button_text_color=”#333333″ button_bg_color=”RGBA(255,255,255,0)” button_border_color=”#00E1BB” button_border_radius=”50px” button_icon=”$||divi||400″ button_icon_color=”#00E1BB” button_on_hover=”off” locked=”off” global_colors_info=”{}”][\/et_pb_button][\/et_pb_column][\/et_pb_row][\/et_pb_section][et_pb_section fb_built=”1″ admin_label=”solicita demo” _builder_version=”4.25.2″ _module_preset=”default” global_colors_info=”{}”][et_pb_row column_structure=”2_5,3_5″ use_custom_gutter=”on” _builder_version=”4.25.2″ _module_preset=”default” background_color=”#f6f6f6″ background_image=”https:\/\/orekait.com\/wp-content\/uploads\/2024\/10\/fondo-banner-equioo-sin-fondo.png” width=”90%” custom_padding=”6%|6%|6%|6%|true|true” background_last_edited=”on|desktop” background_enable_image_tablet=”off” border_radii=”on|15px|15px|15px|15px” border_width_all=”1px” border_color_all=”#f6f6f6″ global_colors_info=”{}”][et_pb_column type=”2_5″ _builder_version=”4.25.2″ _module_preset=”default” global_colors_info=”{}”][et_pb_text _builder_version=”4.25.2″ _module_preset=”default” global_colors_info=”{}”]<\/p>\n

Demana el teu demo<\/h2>\n

Descobreix com les nostres solucions poden transformar el teu negoci! Agenda una demostraci\u00f3 i els nostres experts us guiaran per con\u00e8ixer en detall el producte que m\u00e9s us interessi. <\/p>\n

[\/et_pb_text][et_pb_button button_url=”https:\/\/orekait.com\/ca\/demana-mes-informacio-o-sollicita-una-demo\/” url_new_window=”on” button_text=”Demana el teu demo” module_class=”btn-flecha white” _builder_version=”4.25.2″ _module_preset=”default” custom_button=”on” button_text_size=”16px” button_text_color=”#333333″ button_bg_color=”#CD0B79″ button_border_color=”#CD0B79″ button_border_radius=”50px” button_icon=”$||divi||400″ button_icon_color=”#ffffff” button_on_hover=”off” animation_style=”slide” animation_direction=”left” global_colors_info=”{}”][\/et_pb_button][\/et_pb_column][et_pb_column type=”3_5″ _builder_version=”4.25.2″ _module_preset=”default” global_colors_info=”{}”][\/et_pb_column][\/et_pb_row][\/et_pb_section][et_pb_section fb_built=”1″ admin_label=”faqs” module_id=”faqs” _builder_version=”4.25.2″ _module_preset=”default” custom_margin=”0px||||false|false” custom_padding=”0px||||false|false” global_colors_info=”{}”][et_pb_row _builder_version=”4.25.2″ _module_preset=”default” width=”60%” width_tablet=”80%” width_phone=”80%” width_last_edited=”on|desktop” global_colors_info=”{}”][et_pb_column type=”4_4″ _builder_version=”4.25.2″ _module_preset=”default” global_colors_info=”{}”][et_pb_text _builder_version=”4.25.2″ _module_preset=”default” text_orientation=”center” global_colors_info=”{}”]<\/p>\n

FAQ\u00b4S<\/h2>\n

[\/et_pb_text][et_pb_accordion open_toggle_background_color=”RGBA(255,255,255,0)” closed_toggle_background_color=”RGBA(255,255,255,0)” icon_color=”#00E1BB” use_icon_font_size=”on” icon_font_size=”30px” _builder_version=”4.25.2″ _module_preset=”default” scroll_fade_enable=”on” border_width_all=”2px” border_color_all=”#00E1BB” global_colors_info=”{}”][et_pb_accordion_item title=”Quins sistemes de gesti\u00f3 d’incid\u00e8ncies hi ha?” open=”on” _builder_version=”4.25.2″ _module_preset=”default” global_colors_info=”{}”]<\/p>\n

SAP Service Cloud i Salesforce Service Cloud s\u00f3n dos sistemes per a la gesti\u00f3 i l’atenci\u00f3 d’incid\u00e8ncies que et permetran millorar la capacitat de reacci\u00f3 i resposta.<\/p>\n

[\/et_pb_accordion_item][et_pb_accordion_item title=”Qu\u00e8 \u00e9s Salesforce Service Cloud?” _builder_version=”4.25.2″ _module_preset=”default” global_colors_info=”{}” open=”off”]<\/p>\n

Salesforce Service Cloud \u00e9s una plataforma de gesti\u00f3 de servei al client l\u00edder al sector dels CRMs. Est\u00e0 dissenyada per ajudar les empreses a donar suport als seus clients, proporcionant eines per gestionar i resoldre casos de servei de manera m\u00e9s eficient basant-se en el n\u00favol. Les seves funcionalitats permeten a les empreses millorar l’experi\u00e8ncia del client, optimitzar la feina dels agents i oferir un servei personalitzat.
<\/span><\/p>\n

[\/et_pb_accordion_item][et_pb_accordion_item title=”Qu\u00e8 \u00e9s SAP Service Cloud?” _builder_version=”4.25.2″ _module_preset=”default” global_colors_info=”{}” open=”off”]<\/p>\n

SAP Service Cloud \u00e9s una soluci\u00f3 de programari capdavanter basada en el n\u00favol dissenyat i renovat per millorar la gesti\u00f3 de l’atenci\u00f3 al client. Ofereix eines avan\u00e7ades per optimitzar l’experi\u00e8ncia, amb capacitats com a suport omnicanal, gesti\u00f3 de casos, automatitzaci\u00f3 mitjan\u00e7ant intel\u00b7lig\u00e8ncia artificial i an\u00e0lisi en temps real.
<\/span><\/p>\n

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EXPERI\u00c8NCIA DEL CLIENTGesti\u00f3 d’incid\u00e8nciesRecep, gestiona i monitoritza les incid\u00e8ncies reportades pels teus clients mitjan\u00e7ant solucions de tiquet al n\u00favol. Ja sigui per tenir una visi\u00f3 360\u00ba del client, com enfocat a posar en marxa un servei postvenda eficient i optimitzat, els sistemes de ticketing al n\u00favol s\u00f3n el teu millor aliat per empoderar el teu […]<\/p>\n","protected":false},"author":2,"featured_media":16709,"parent":27115,"menu_order":0,"comment_status":"closed","ping_status":"closed","template":"","meta":{"_et_pb_use_builder":"on","_et_pb_old_content":"","_et_gb_content_width":"","footnotes":""},"class_list":["post-27121","page","type-page","status-publish","has-post-thumbnail","hentry"],"_links":{"self":[{"href":"https:\/\/orekait.com\/ca\/wp-json\/wp\/v2\/pages\/27121","targetHints":{"allow":["GET"]}}],"collection":[{"href":"https:\/\/orekait.com\/ca\/wp-json\/wp\/v2\/pages"}],"about":[{"href":"https:\/\/orekait.com\/ca\/wp-json\/wp\/v2\/types\/page"}],"author":[{"embeddable":true,"href":"https:\/\/orekait.com\/ca\/wp-json\/wp\/v2\/users\/2"}],"replies":[{"embeddable":true,"href":"https:\/\/orekait.com\/ca\/wp-json\/wp\/v2\/comments?post=27121"}],"version-history":[{"count":6,"href":"https:\/\/orekait.com\/ca\/wp-json\/wp\/v2\/pages\/27121\/revisions"}],"predecessor-version":[{"id":35148,"href":"https:\/\/orekait.com\/ca\/wp-json\/wp\/v2\/pages\/27121\/revisions\/35148"}],"up":[{"embeddable":true,"href":"https:\/\/orekait.com\/ca\/wp-json\/wp\/v2\/pages\/27115"}],"wp:featuredmedia":[{"embeddable":true,"href":"https:\/\/orekait.com\/ca\/wp-json\/wp\/v2\/media\/16709"}],"wp:attachment":[{"href":"https:\/\/orekait.com\/ca\/wp-json\/wp\/v2\/media?parent=27121"}],"curies":[{"name":"wp","href":"https:\/\/api.w.org\/{rel}","templated":true}]}}