{"id":27118,"date":"2024-11-26T14:56:26","date_gmt":"2024-11-26T13:56:26","guid":{"rendered":"http:\/\/192.168.20.3\/area-de-coneixement-experiencia-del-client\/gestio-de-relacions-amb-clients-%c2%b7-crm\/"},"modified":"2025-07-17T13:06:45","modified_gmt":"2025-07-17T11:06:45","slug":"gestio-de-relacions-amb-clients-%c2%b7-crm","status":"publish","type":"page","link":"https:\/\/orekait.com\/ca\/area-de-coneixement-experiencia-del-client\/gestio-de-relacions-amb-clients-%c2%b7-crm\/","title":{"rendered":"Gesti\u00f3 de relacions amb clients \u00b7 CRM"},"content":{"rendered":"

[et_pb_section fb_built=”1″ admin_label=”imagen slide” _builder_version=”4.25.2″ _module_preset=”default” background_image=”https:\/\/orekait.com\/wp-content\/uploads\/2024\/11\/Experiencia-del-cliente.png” custom_padding=”3%||3%||true|false” global_colors_info=”{}”][et_pb_row _builder_version=”4.25.2″ _module_preset=”default” global_colors_info=”{}”][et_pb_column type=”4_4″ _builder_version=”4.25.2″ _module_preset=”default” global_colors_info=”{}”][\/et_pb_column][\/et_pb_row][\/et_pb_section][et_pb_section fb_built=”1″ admin_label=”informacion general” _builder_version=”4.25.2″ _module_preset=”default” custom_margin=”0px||0px||false|false” custom_padding=”2%||2%||true|false” global_colors_info=”{}”][et_pb_row column_structure=”2_5,3_5″ use_custom_gutter=”on” _builder_version=”4.25.2″ _module_preset=”default” width=”90%” global_colors_info=”{}”][et_pb_column type=”2_5″ _builder_version=”4.25.2″ _module_preset=”default” global_colors_info=”{}”][et_pb_text admin_label=”Texto” _builder_version=”4.25.2″ _module_preset=”default” text_font=”|300|||||||” custom_margin=”||10px||false|false” custom_padding=”||0px||false|false” global_colors_info=”{}”]<\/p>\n

EXPERI\u00c8NCIA DEL CLIENT<\/h1>\n

[\/et_pb_text][et_pb_text _builder_version=”4.25.2″ _module_preset=”default” header_font_size=”45px” header_line_height=”55px” custom_margin=”||10px||false|false” custom_padding=”||0px||false|false” global_colors_info=”{}”]<\/p>\n

Gesti\u00f3 de relacions amb clients (CRM)
<\/h2>\n

[\/et_pb_text][et_pb_divider show_divider=”off” _builder_version=”4.25.2″ _module_preset=”default” custom_margin=”20px||||false|false” global_colors_info=”{}”][\/et_pb_divider][et_pb_button button_url=”https:\/\/orekait.com\/ca\/demana-mes-informacio-o-sollicita-una-demo\/” url_new_window=”on” button_text=”Vull saber-ne m\u00e9s” module_class=”btn-flecha” _builder_version=”4.25.2″ _module_preset=”default” custom_button=”on” button_text_size=”16px” button_text_color=”#333333″ button_bg_color=”RGBA(255,255,255,0)” button_border_color=”#CD0B79″ button_border_radius=”50px” button_icon=”$||divi||400″ button_icon_color=”#CD0B79″ button_on_hover=”off” animation_style=”slide” animation_direction=”left” global_colors_info=”{}”][\/et_pb_button][\/et_pb_column][et_pb_column type=”3_5″ _builder_version=”4.25.2″ _module_preset=”default” global_colors_info=”{}”][et_pb_divider show_divider=”off” _builder_version=”4.25.2″ _module_preset=”default” custom_margin=”30px||||false|false” global_colors_info=”{}”][\/et_pb_divider][et_pb_text _builder_version=”4.25.2″ _module_preset=”default” width=”85%” width_tablet=”100%” width_phone=”100%” width_last_edited=”on|phone” global_colors_info=”{}”]<\/p>\n

Millora les vendes amb els clients mitjan\u00e7ant solucions tecnol\u00f2giques de CRM basades en tecnologia SAP i Salesforce<\/strong><\/p>\n

Treu-los el m\u00e0xim partit i explota totes les seves capacitats de la m\u00e0 del nostre equip de consultors especialitzats en aquesta \u00e0rea.<\/p>\n

[\/et_pb_text][\/et_pb_column][\/et_pb_row][\/et_pb_section][et_pb_section fb_built=”1″ admin_label=”caracteristicas” module_id=”sub-areas” _builder_version=”4.25.2″ _module_preset=”default” custom_margin=”20px||||false|false” custom_padding=”0px||||false|false” global_colors_info=”{}”][et_pb_row column_structure=”1_2,1_2″ _builder_version=”4.25.2″ _module_preset=”default” global_colors_info=”{}”][et_pb_column type=”1_2″ _builder_version=”4.25.2″ _module_preset=”default” custom_padding=”|12%||0px|false|false” custom_padding_tablet=”|6%|||false|false” custom_padding_phone=”|0%||0px|false|false” custom_padding_last_edited=”on|phone” global_colors_info=”{}”][et_pb_blurb image_icon_background_color=”RGBA(255,255,255,0)” image=”https:\/\/orekait.com\/wp-content\/uploads\/2024\/10\/btn-berde-flecha.png” alt=”btn-berde-flecha” icon_placement=”left” image_icon_width=”55px” content_max_width_tablet=”100%” content_max_width_phone=”100%” content_max_width_last_edited=”on|phone” _builder_version=”4.25.2″ _module_preset=”default” global_colors_info=”{}”]<\/p>\n

Tant si est\u00e0s pensant en implementar un CRM al teu negoci, com si necessites optimitzar o adaptar el que tens, des d’Oreka IT t’aportem una visi\u00f3 t\u00e8cnica i funcional que t’ajudar\u00e0 a treure el m\u00e0xim profit a SAP Sales Cloud<\/strong> (punter i renovat CRM de SAP al n\u00favol) i a Salesforce Sales Cloud<\/strong> (l\u00edder de mercat en el sector dels CRMs).<\/p>\n

[\/et_pb_blurb][et_pb_divider show_divider=”off” disabled_on=”on|on|off” _builder_version=”4.25.2″ _module_preset=”default” custom_margin=”60px||||false|false” global_colors_info=”{}”][\/et_pb_divider][\/et_pb_column][et_pb_column type=”1_2″ _builder_version=”4.25.2″ _module_preset=”default” custom_padding=”|12%||0px|false|false” custom_padding_tablet=”” custom_padding_phone=”|0%|||false|false” custom_padding_last_edited=”on|phone” global_colors_info=”{}”][et_pb_blurb image_icon_background_color=”RGBA(255,255,255,0)” image=”https:\/\/orekait.com\/wp-content\/uploads\/2024\/10\/btn-berde-flecha.png” alt=”btn-berde-flecha” icon_placement=”left” image_icon_width=”55px” content_max_width_tablet=”100%” content_max_width_phone=”100%” content_max_width_last_edited=”on|phone” _builder_version=”4.25.2″ _module_preset=”default” global_colors_info=”{}”]<\/p>\n

Gestiona el teu mestre de clients i contactes, llan\u00e7a campanyes de m\u00e0rqueting efectives, mesura i analitza la conversi\u00f3 dels teus leads en vendes… En definitiva, proveeix la teva for\u00e7a de vendes d’una potent eina de gesti\u00f3<\/strong> que ajudi a assolir els seus objectius. <\/p>\n

[\/et_pb_blurb][et_pb_divider show_divider=”off” disabled_on=”on|on|off” _builder_version=”4.25.2″ _module_preset=”default” custom_margin=”60px||||false|false” global_colors_info=”{}”][\/et_pb_divider][\/et_pb_column][\/et_pb_row][et_pb_row column_structure=”1_2,1_2″ _builder_version=”4.25.2″ _module_preset=”default” custom_padding=”||||false|false” global_colors_info=”{}”][et_pb_column type=”1_2″ _builder_version=”4.25.2″ _module_preset=”default” custom_padding=”|12%||0px|false|false” custom_padding_tablet=”|6%|||false|false” custom_padding_phone=”|0%||0px|false|false” custom_padding_last_edited=”on|phone” global_colors_info=”{}”][et_pb_blurb image_icon_background_color=”RGBA(255,255,255,0)” image=”https:\/\/orekait.com\/wp-content\/uploads\/2024\/10\/btn-berde-flecha.png” alt=”btn-berde-flecha” icon_placement=”left” image_icon_width=”55px” content_max_width_tablet=”100%” content_max_width_phone=”100%” content_max_width_last_edited=”on|phone” _builder_version=”4.25.2″ _module_preset=”default” global_colors_info=”{}”]<\/p>\n

Abordem implantacions, manteniments, desenvolupaments a mida, optimitzaci\u00f3 de processos i integracions amb la resta de sistemes de gesti\u00f3 que formen part de l’ecosistema de la companyia.<\/p>\n

[\/et_pb_blurb][\/et_pb_column][et_pb_column type=”1_2″ _builder_version=”4.25.2″ _module_preset=”default” custom_padding=”3%|3%|3%|3%|true|true” custom_padding_tablet=”3%|3%|3%|3%|true|true” custom_padding_phone=”3%|3%|3%|3%|true|true” custom_padding_last_edited=”on|desktop” border_radii=”on|15px|15px|15px|15px” border_width_all=”1px” border_color_all=”#00E1BB” global_colors_info=”{}”][et_pb_text _builder_version=”4.25.2″ _module_preset=”default” global_colors_info=”{}”]<\/p>\n

Hem desenvolupat productes propis<\/strong> que augmenten les funcionalitats est\u00e0ndard d’aquests programaris al n\u00favol.<\/p>\n

[\/et_pb_text][et_pb_button button_url=”https:\/\/orekait.com\/ca\/demana-mes-informacio-o-sollicita-una-demo\/” url_new_window=”on” button_text=”Els vols con\u00e8ixer?” module_class=”btn-flecha white” _builder_version=”4.25.2″ _module_preset=”default” custom_button=”on” button_text_size=”16px” button_text_color=”#ffffff” button_bg_color=”#00E1BB” button_border_color=”#00E1BB” button_border_radius=”50px” button_icon=”$||divi||400″ button_icon_color=”#ffffff” button_on_hover=”off” animation_style=”slide” animation_direction=”left” global_colors_info=”{}”][\/et_pb_button][\/et_pb_column][\/et_pb_row][\/et_pb_section][et_pb_section fb_built=”1″ admin_label=”soluciones oreka it” module_id=”productes” _builder_version=”4.25.2″ _module_preset=”default” custom_margin=”0px||0px||false|false” custom_padding=”0px||0px||false|false” global_colors_info=”{}”][et_pb_row _builder_version=”4.25.2″ _module_preset=”default” global_colors_info=”{}”][et_pb_column type=”4_4″ _builder_version=”4.25.2″ _module_preset=”default” global_colors_info=”{}”][et_pb_text admin_label=”Texto” _builder_version=”4.25.2″ _module_preset=”default” width=”60%” width_tablet=”100%” width_phone=”100%” width_last_edited=”on|phone” global_colors_info=”{}”]<\/p>\n

Solucions per a la teva empresa<\/h2>\n

Descobreix com podem adaptar-nos a les necessitats del teu negoci a trav\u00e9s del nostre coneixement, experi\u00e8ncia al teu sector i producte propi desenvolupat a Oreka IT.<\/p>\n

[\/et_pb_text][\/et_pb_column][\/et_pb_row][et_pb_row column_structure=”1_3,1_3,1_3″ make_equal=”on” _builder_version=”4.25.2″ _module_preset=”default” animation_style=”slide” animation_direction=”bottom” global_colors_info=”{}”][et_pb_column type=”1_3″ _builder_version=”4.25.2″ _module_preset=”default” background_color=”#f6f6f6″ custom_padding=”6%|4%|6%|4%|true|true” border_radii=”on|15px|15px|15px|15px” border_width_all=”1px” border_color_all=”#f6f6f6″ global_colors_info=”{}”][et_pb_text _builder_version=”4.25.2″ _module_preset=”default” header_line_height=”30px” global_colors_info=”{}”]<\/p>\n

FEEL2SALES<\/h3>\n

Obtingueu el feedback directe dels consumidors finals mitjan\u00e7ant la inclusi\u00f3 de codis QR a l’etiqueta del producte.<\/p>\n

[\/et_pb_text][et_pb_button button_url=”https:\/\/orekait.com\/ca\/producte-autonom\/feel2sales-%c2%b7-feedback-mitjancant-etiquetes-qr\/” url_new_window=”on” button_text=”Veure soluci\u00f3” module_class=”btn-flecha” _builder_version=”4.25.2″ _module_preset=”default” custom_button=”on” button_text_size=”16px” button_text_color=”#333333″ button_bg_color=”RGBA(255,255,255,0)” button_border_color=”#CD0B79″ button_border_radius=”50px” button_icon=”$||divi||400″ button_icon_color=”#CD0B79″ button_on_hover=”off” global_colors_info=”{}”][\/et_pb_button][\/et_pb_column][et_pb_column type=”1_3″ _builder_version=”4.25.2″ _module_preset=”default” background_color=”#f6f6f6″ custom_padding=”6%|4%|6%|4%|true|true” border_radii=”on|15px|15px|15px|15px” border_width_all=”1px” border_color_all=”#f6f6f6″ global_colors_info=”{}”][et_pb_text _builder_version=”4.25.2″ _module_preset=”default” header_line_height=”30px” global_colors_info=”{}”]<\/p>\n

SAP Cloud for Customer<\/h3>\n

Soluci\u00f3 tecnol\u00f2gica avan\u00e7ada dissenyada per optimitzar la for\u00e7a de vendes i millorar la gesti\u00f3 del cicle de vida del client.<\/p>\n

[\/et_pb_text][et_pb_button button_url=”https:\/\/orekait.com\/ca\/partner-sap\/sap-customer-experience\/” url_new_window=”on” button_text=”Veure soluci\u00f3” module_class=”btn-flecha” _builder_version=”4.25.2″ _module_preset=”default” custom_button=”on” button_text_size=”16px” button_text_color=”#333333″ button_bg_color=”RGBA(255,255,255,0)” button_border_color=”#00E1BB” button_border_radius=”50px” button_icon=”$||divi||400″ button_icon_color=”#00E1BB” button_on_hover=”off” locked=”off” global_colors_info=”{}”][\/et_pb_button][\/et_pb_column][et_pb_column type=”1_3″ _builder_version=”4.25.2″ _module_preset=”default” background_color=”#f6f6f6″ custom_padding=”6%|4%|6%|4%|true|true” border_radii=”on|15px|15px|15px|15px” border_width_all=”1px” border_color_all=”#f6f6f6″ global_colors_info=”{}”][et_pb_text _builder_version=”4.25.2″ _module_preset=”default” header_line_height=”30px” global_colors_info=”{}”]<\/p>\n

Salesforce<\/h3>\n

Som Salesforce Consulting Partner en serveis de consultoria i implantaci\u00f3 en productes com Sales & Service.<\/p>\n

[\/et_pb_text][et_pb_button button_url=”https:\/\/orekait.com\/ca\/partner-salesforce\/” url_new_window=”on” button_text=”Veure soluci\u00f3” module_class=”btn-flecha” _builder_version=”4.25.2″ _module_preset=”default” custom_button=”on” button_text_size=”16px” button_text_color=”#333333″ button_bg_color=”RGBA(255,255,255,0)” button_border_color=”#00E1BB” button_border_radius=”50px” button_icon=”$||divi||400″ button_icon_color=”#00E1BB” button_on_hover=”off” locked=”off” global_colors_info=”{}”][\/et_pb_button][\/et_pb_column][\/et_pb_row][\/et_pb_section][et_pb_section fb_built=”1″ admin_label=”solicita demo” _builder_version=”4.25.2″ _module_preset=”default” global_colors_info=”{}”][et_pb_row column_structure=”2_5,3_5″ use_custom_gutter=”on” _builder_version=”4.25.2″ _module_preset=”default” background_color=”#f6f6f6″ background_image=”https:\/\/orekait.com\/wp-content\/uploads\/2024\/10\/fondo-banner-equioo-sin-fondo.png” width=”90%” custom_padding=”6%|6%|6%|6%|true|true” background_last_edited=”on|desktop” background_enable_image_tablet=”off” border_radii=”on|15px|15px|15px|15px” border_width_all=”1px” border_color_all=”#f6f6f6″ global_colors_info=”{}”][et_pb_column type=”2_5″ _builder_version=”4.25.2″ _module_preset=”default” global_colors_info=”{}”][et_pb_text _builder_version=”4.25.2″ _module_preset=”default” global_colors_info=”{}”]<\/p>\n

Demana el teu demo<\/h2>\n

Descobreix com les nostres solucions poden transformar el teu negoci! Agenda una demostraci\u00f3 i els nostres experts us guiaran per con\u00e8ixer en detall el producte que m\u00e9s us interessi. <\/p>\n

[\/et_pb_text][et_pb_button button_url=”https:\/\/orekait.com\/ca\/demana-mes-informacio-o-sollicita-una-demo\/” url_new_window=”on” button_text=”Demana el teu demo” module_class=”btn-flecha white” _builder_version=”4.25.2″ _module_preset=”default” custom_button=”on” button_text_size=”16px” button_text_color=”#333333″ button_bg_color=”#CD0B79″ button_border_color=”#CD0B79″ button_border_radius=”50px” button_icon=”$||divi||400″ button_icon_color=”#ffffff” button_on_hover=”off” animation_style=”slide” animation_direction=”left” global_colors_info=”{}”][\/et_pb_button][\/et_pb_column][et_pb_column type=”3_5″ _builder_version=”4.25.2″ _module_preset=”default” global_colors_info=”{}”][\/et_pb_column][\/et_pb_row][\/et_pb_section][et_pb_section fb_built=”1″ admin_label=”faqs” module_id=”faqs” _builder_version=”4.25.2″ _module_preset=”default” custom_margin=”0px||||false|false” custom_padding=”0px||||false|false” global_colors_info=”{}”][et_pb_row _builder_version=”4.25.2″ _module_preset=”default” width=”60%” width_tablet=”80%” width_phone=”80%” width_last_edited=”on|desktop” global_colors_info=”{}”][et_pb_column type=”4_4″ _builder_version=”4.25.2″ _module_preset=”default” global_colors_info=”{}”][et_pb_text _builder_version=”4.25.2″ _module_preset=”default” text_orientation=”center” global_colors_info=”{}”]<\/p>\n

FAQ\u00b4S<\/h2>\n

[\/et_pb_text][et_pb_accordion open_toggle_background_color=”RGBA(255,255,255,0)” closed_toggle_background_color=”RGBA(255,255,255,0)” icon_color=”#00E1BB” use_icon_font_size=”on” icon_font_size=”30px” _builder_version=”4.25.2″ _module_preset=”default” scroll_fade_enable=”on” border_width_all=”2px” border_color_all=”#00E1BB” global_colors_info=”{}”][et_pb_accordion_item title=”Com gestionar les relacions amb clients?” open=”on” _builder_version=”4.25.2″ _module_preset=”default” global_colors_info=”{}”]<\/p>\n

Un sistema CRM (Customer Relationship Management) facilita a les organitzacions el contacte amb els clients tant actuals com potencials. Un CRM \u00e9s l’aliat imprescindible a la presa de decisions, optimitza els processos de venda, permet generar leads i millorar el servei d’atenci\u00f3 al client.<\/p>\n

[\/et_pb_accordion_item][et_pb_accordion_item title=”Quines eines CRM t\u00e9 SAP?” _builder_version=”4.25.2″ _module_preset=”default” global_colors_info=”{}” open=”off”]<\/p>\n

La funcionalitat cl\u00e0ssica d’un CRM es concentraria en la funcionalitat SAP Sales Cloud, encara que SAP ha desenvolupat diferents serveis cloud que s’integren de manera nativa amb S\/4HANA i que cobreixen tota la gesti\u00f3 de l’experi\u00e8ncia d’usuari, m\u00e9s enll\u00e0 de les funcionalitats cl\u00e0ssiques d’un CRM:
– Serveis d’atenci\u00f3 al client: SAP Service Cloud<\/strong>.
– M\u00e0rqueting: SAP Marketing Cloud.
– Comer\u00e7 electr\u00f2nic: SAP Commerce Cloud.
– Dades del client: SAP Customer Data Cloud.<\/p>\n

[\/et_pb_accordion_item][et_pb_accordion_item title=”Qu\u00e8 \u00e9s i per a qu\u00e8 serveix Salesforce?” _builder_version=”4.25.2″ _module_preset=”default” global_colors_info=”{}” open=”off”]<\/p>\n

Salesforce \u00e9s una organitzaci\u00f3 que subministra programari al n\u00favol per a la gesti\u00f3 de les relacions amb clients que permet unir en una sola plataforma tota la informaci\u00f3 sobre els clients. Serveix per gestionar les relacions amb els clients aix\u00ed com dels potencials clients de manera eficient ja que facilita els processos, augmenta la rendibilitat i ajuda a mantenir el contacte amb els clients.<\/p>\n

[\/et_pb_accordion_item][\/et_pb_accordion][\/et_pb_column][\/et_pb_row][\/et_pb_section]<\/p>\n","protected":false},"excerpt":{"rendered":"

EXPERI\u00c8NCIA DEL CLIENTGesti\u00f3 de relacions amb clients (CRM)Millora les vendes amb els clients mitjan\u00e7ant solucions tecnol\u00f2giques de CRM basades en tecnologia SAP i Salesforce Treu-los el m\u00e0xim partit i explota totes les seves capacitats de la m\u00e0 del nostre equip de consultors especialitzats en aquesta \u00e0rea.Tant si est\u00e0s pensant en implementar un CRM al teu […]<\/p>\n","protected":false},"author":2,"featured_media":16709,"parent":27115,"menu_order":0,"comment_status":"closed","ping_status":"closed","template":"","meta":{"_et_pb_use_builder":"on","_et_pb_old_content":"","_et_gb_content_width":"","footnotes":""},"class_list":["post-27118","page","type-page","status-publish","has-post-thumbnail","hentry"],"_links":{"self":[{"href":"https:\/\/orekait.com\/ca\/wp-json\/wp\/v2\/pages\/27118","targetHints":{"allow":["GET"]}}],"collection":[{"href":"https:\/\/orekait.com\/ca\/wp-json\/wp\/v2\/pages"}],"about":[{"href":"https:\/\/orekait.com\/ca\/wp-json\/wp\/v2\/types\/page"}],"author":[{"embeddable":true,"href":"https:\/\/orekait.com\/ca\/wp-json\/wp\/v2\/users\/2"}],"replies":[{"embeddable":true,"href":"https:\/\/orekait.com\/ca\/wp-json\/wp\/v2\/comments?post=27118"}],"version-history":[{"count":6,"href":"https:\/\/orekait.com\/ca\/wp-json\/wp\/v2\/pages\/27118\/revisions"}],"predecessor-version":[{"id":35147,"href":"https:\/\/orekait.com\/ca\/wp-json\/wp\/v2\/pages\/27118\/revisions\/35147"}],"up":[{"embeddable":true,"href":"https:\/\/orekait.com\/ca\/wp-json\/wp\/v2\/pages\/27115"}],"wp:featuredmedia":[{"embeddable":true,"href":"https:\/\/orekait.com\/ca\/wp-json\/wp\/v2\/media\/16709"}],"wp:attachment":[{"href":"https:\/\/orekait.com\/ca\/wp-json\/wp\/v2\/media?parent=27118"}],"curies":[{"name":"wp","href":"https:\/\/api.w.org\/{rel}","templated":true}]}}